REFUNDS/EXCHANGES & DELIVERY

EXCHANGE POLICY

If you are not satisfied with your purchase, you have 14 days to exchange it provided that the garment is unworn and has all swing tags intact.

• Step 1: Please send a return request email to info@moshwe.com, please include your order number.
• Step 2: Goods to be returned at your own cost. Please include your name and order number in the return parcel
• Step 3: Once your return is received and inspection is complete. Your new item will be sent to you at your own cost.

VERY IMPORTANT:

1. Store credits will be issued within 2 to 3 business days upon receiving the exchange items.
2. Please note that we cannot make any exceptions for a refund due to your item being out of stock.
3. Please exchange /return to original place of purchase (Stockist or Online store).
4. All items discounted, purchased on sale or using a promotional code are final sale and cannot be returned or exchanged.
5. Please do take note that shipping costs are non refundable.
6. Moshwe does not allow for exchanges/returns for customers outside of South Africa.

In the unlikely event that your product is faulty, we are happy to provide a full refund. Once received in our head office, we will inspect the goods and decide whether to issue a refund or repair the goods. In this case we will keep you informed.

LOCAL DELIVERY - South Africa

• FREE SHIPPING in South Africa
• 1-4 working days dependant on location
• Full visibility on order tracking

*Please enquire for International Delivery costs, we are more than happy to assist.